frequently asked questions
How are Orthizen shoes different from regular shoes?
Regular shoes are built for looks. Orthizen is built for your body. Every pair features targeted arch support, a roomy toe box, and a shock-reducing sole engineered specifically to take pressure off your feet, knees, and lower back so you stay pain-free whether you're on a 12-hour shift or running errands all day.
Do Orthizen shoes work for wide feet or feet that swell throughout the day?
Yes and that's a core design feature, not an afterthought. Orthizen uses a StretchFit knit upper that adapts to foot swelling as the day progresses, and a wide, roomy toe box that eliminates the squeezing that causes pain with conventional shoes. No more choosing between comfort and fit.
How soon will I notice relief after wearing Orthizen shoes?
Most customers report noticeably less foot and heel fatigue within the first few wears. The padded, seamless interior and heel-to-toe shock absorption work from your very first step — no "break-in" period needed. For conditions like plantar fasciitis, consistent daily wear typically shows significant improvement within 1–2 weeks.
Do Orthizen shoes have removable insoles?
Yes the insoles are removable so you can swap in your own custom orthotics if needed.
How long does delivery take?
Standard delivery takes 4- 7 business days. Express options are available at checkout.
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.